Shipping policy
SHIPPING POLICY
Last updated: October 10, 2026
Shipping destinations
Blackfly Trading Co. currently ships within Canada.
Made-to-order production
Our shirts are printed to order through our Canadian print provider. Production takes place before shipping, so please allow time for both production and delivery.
Any production or delivery estimates shown on product pages or at checkout are estimates unless expressly stated otherwise. Timing may vary due to product availability, order volume, holidays, weather, or carrier disruptions.
Shipping charges
Customers pay shipping charges. The applicable shipping cost is displayed at checkout before payment. Shipping is not included in the product price unless an offer expressly states otherwise.
Order tracking
When tracking is available, you will receive shipping confirmation and tracking information using the contact details provided with your order. Tracking updates may take time to appear after the carrier receives the package.
Delivery address
Please check your shipping address carefully before completing your purchase. If you notice an error, contact us immediately through our website’s Contact page. Address changes may not be possible once an order has entered production or shipping.
If a package is returned because of an incorrect or incomplete address supplied by the customer, additional shipping charges may apply to resend it. We will confirm those charges with you before arranging another shipment. This does not apply where the error was ours.
Separate shipments
Items in the same order may arrive in separate packages. Any shipping charges payable when placing your order will be shown at checkout.
Delayed or missing packages
If your package is significantly delayed or appears lost, please contact us through our website’s Contact page with your order number. We will investigate with our fulfilment provider or carrier and arrange an appropriate resolution.
Packages marked delivered
Please arrange for delivery to a secure location. If tracking shows your package as delivered but you cannot find it, check with household members, neighbours, and your carrier, then contact us promptly. We will help investigate.
If the carrier confirms correct delivery to the address provided and the package was subsequently stolen, we do not ordinarily provide a replacement or refund. This does not limit your rights under applicable consumer protection law.
Damaged or incorrect items
If your order arrives damaged, defective, or incorrect, please contact us with your order number and clear photographs showing the issue. Please refer to our Return and Refund Policy for full details.
Shipping charges associated with confirmed defects or errors on our part will be handled according to that policy and applicable law.
Your legal rights
Nothing in this policy excludes or limits your rights or remedies under applicable consumer protection law, including rights relating to non-delivery or late delivery.
Contact
For shipping questions or assistance with an order, please use the Contact page on the Blackfly Trading Co. website.